FF Diamond Privacy Policy — How Your Data Is Stored & Protected

This Privacy Policy applies to FF Diamond (ffdiamond.net) and all its associated services. By using the FF Diamond website or creating an account, you are deemed to have fully accepted this policy.

We believe privacy is a fundamental right. That is why this policy is written in plain, straightforward language — with no hidden clauses or misleading terms, just a clear account of what we do and what we do not do.

FF Diamond collects three types of data — information you provide directly, data generated automatically while using the platform, and information received from third parties.

Information Provided Directly

• At registration: full name, date of birth, mobile number, email address.
• For KYC verification: a photo of your national ID or passport, and a selfie.
• During payment processing: mobile banking number (the full number is never stored).
• Time of contact with support: chat and email messages.

Automatically Collected Data

• IP address and device type.
• Browser and operating system information.
• Page visits, session duration, and click patterns.
• Gaming activity logs (bets, win/loss history).
• Transaction history and timestamps.

FF Diamond uses the data it collects for a limited set of specific purposes. Your data is never used beyond these.

Separate consent is obtained for marketing or promotional communications. You can unsubscribe from marketing emails at any time.

FF Diamond does not generally share your data with anyone. However, limited information may be shared in certain specific circumstances.

When Data May Be Shared

• Service Provider Partners: Payment processors (bKash, Nagad), game providers (Evolution, Pragmatic Play) — only the data necessary to deliver the service.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: Suspicious transaction data shared with international Anti-Money Laundering (AML) authorities.
• Business Transfer: In the event of a change in company ownership — you will be notified in advance if this occurs.

Third-Party Partner Obligations

All service providers that FF Diamond works with are contractually bound to comply with our privacy standards. They may not use your data without FF Diamond's instruction.

FF Diamond uses industry-leading technical measures to protect your data. The layers of security are as follows:

• Transmission Security: All data transmissions are encrypted via TLS 1.3 protocol.
• Storage Security: Sensitive data stored in our database is protected with AES-256 encryption.
• Access Control: Only authorized personnel can access specific data. All access is logged and recorded.
• Two-Factor Authentication: 2FA is mandatory for access to administrative systems.
• Firewall & IDS: Advanced intrusion detection systems active 24/7.
• Regular Penetration Testing: External security experts conduct testing at least once a year.

FF Diamond's website uses cookies. Cookies are small text files stored in your browser. They cannot access your device or personal files.

Cookie Types

• Essential Cookies: To keep login sessions active and manage security tokens. These cannot be disabled — the platform will not function without them.
• Analytics Cookies: Helps us understand which pages are visited most and where issues occur. This data is fully anonymous.
• Functional Cookies: To remember your language preference and game filter settings. These can be disabled, though some features may not work as expected.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.

As an FF Diamond member, you have the following rights regarding your personal data. To exercise any of these rights, email us at support@ffdiamond.net.

Your Data Rights

• Right to Know: You can request to know exactly what data FF Diamond holds about you.
• Right of Access: You have the right to request a copy of all personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: Under certain conditions (where no legal obligation applies), you may request that your data be deleted.
• Right to object to processing: The right to opt out of marketing communications.
• Right to Portability: The ability to request an export of your data in a machine-readable format.

FF Diamond strictly follows a minor protection policy. No services are provided to anyone under 18, and no data is collected from minors.

Date of birth is required at registration and age is verified during the KYC process. If a minor creates an account using false information, the account will be closed upon detection during verification and all collected data will be deleted immediately.

If you discover that your child has created an account on FF Diamond, please contact support@ffdiamond.net immediately — prompt action will be taken.

FF Diamond does not retain any data longer than necessary. Retention periods vary depending on the type of data.

• Account Information: For the duration of active account + 5 years after closure.
• Transaction Records: 7 years as required by legal obligations.
• KYC Documents: 5 years after account closure.
• Support Conversations: 3 years after the last interaction.
• Analytics Data: In anonymized form for up to 2 years.

Once the above retention period expires, your data is automatically and permanently deleted.

For any questions, requests, or complaints regarding the Privacy Policy, please contact the FF Diamond data protection team.

• Email: support@ffdiamond.net (subject line: "Privacy Request")
• Live Chat: Available on any page of the website, 24/7
• Response Time: 48 hours for general requests, 30 days for data deletion requests